Refund & Shipping Policy

Shipping:

We offer fast and free shipping anywhere in the United States. Please allow 3-5 business days for your order to arrive.

If you require faster shipping, we offer Rush Shipping for $34.95. Your order is guaranteed to arrive in 1-2 business days. Rush Shipping charges are non-refundable, however, if your Rush Shipping item is delayed beyond two business days due to USPS, or because of a delay in our fulfillment process, we will refund the Rush Shipping charge.

Returns:

You can return unused and unopened products within 30 days for a full refund.

You are required to cover the shipping costs.

If the return is a result of our error — such as an incorrect or damaged product, or lost by the postal service, we will issue a full refund or replacement at no cost to you.

International Orders:

We ship to Israel, Australia, and the UK without issue. Your local customs may charge an import duty.

There is a possibility your order will be seized by local customs.

If you are placing an international order, you are assuming all the risk of your package being seized.

International Orders are not covered by our happiness guarantee, however, we will do our best to ensure your package arrives safely.

To request a refund:

Email us at support@specktra.com with the email subject “refund request”.

Additionally, you can write us with your refund request at:

22353 S Western Ave, Suite 201, Torrance, CA, 90501

We’ll get the refund process started immediately upon receiving your request.